Quality Analysis

Quality Analysis.

The ambulatory health service at a university is experiencing an increased number of student complaints
concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of
the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate
charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.
Write a two to three (2-3) page paper in which you:
Construct a fish-bone chart using Word or MS Paint.
Construct a run and / or control chart using Excel.
Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent
care clinic, based on your analysis. Provide a rationale for your recommendation.


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Quality Analysis